To ensure a relaxing atmosphere, please turn off devices. Keep calls minimal if needed.

Parking is available behind the building. Ask the concierge for details.

Please remove jewelry and store valuables safely. FLOW is not responsible for lost items.

Open daily. Appointments: 10:00 AM – 9:30 PM. Front desk: 11:30 AM – 9:30 PM.

We accept cash, Visa, MasterCard, Interac, UnionPay, and Alipay.

Please complete a health form and disclose relevant conditions for safety.

Please avoid bringing young children to maintain a peaceful environment.

Pets are not allowed. Service dogs permitted with proof.

Tips are appreciated (15–20% customary) but not required.

Our clients are welcome to book by phone, online, or by messaging us on Facebook, Instagram, & WeChat. When booking through our online system, you will not be charged until your service is done, and you can settle the payment at reception with the payment method of your choice.

We require our clients to provide a valid credit card number or a gift certificate number to hold a reservation. No charges will be transacted until your service is completed, at which time you can choose to pay for the services with a credit card, Interac, or cash.

For a more relaxed experience, we suggest you arrive 10-15 minutes prior to your scheduled treatment for consultation and to prepare for your treatment. As a courtesy to all our clients, please understand that all appointments need to begin and end on time.
If you are running behind schedule, please contact us as soon as possible, and we will make every effort to accommodate you.

Arriving late may limit the time for your treatment, as there will not be time to extend into the next time slot if your therapist has another booking. In such situations, the full value of your treatment will be charged. If you are running late for your appointment, please call us as soon as you know that you will be delayed, and we will make every effort to accommodate you.
We understand that the traffic in Vancouver can play havoc with our schedules; however, please understand that we need to respect each client’s scheduled start time and ensure that both you and the next client enjoys a true spa experience worthy of our brand. We ask for your understanding that if you are late, we can only do our best!

We understand that appointments will need to be changed or cancelled from time to time. In order to facilitate you and other clients, please call a minimum of 4 hours prior to your appointment if you would like to cancel or amend an appointment in order to avoid a 100% cancellation fee.
No-shows or cancellations made less than 4 hours before the appointment time will be subject to a 100% charge for reserved services. The fee will be charged to the customer’s credit card on file or must be paid at their next visit.

We understand that our clients’ time is valuable, and we value every minute you are with us, so we highly recommend arriving 10-15min prior to your scheduled treatment for consultation and to prepare for your treatment.
We do not cut any our client’s time if we can begin on time. At Flow, you will have the full attention of your therapist and aesthetician for the full time blocked for your treatment.

Our spa has 4 deluxe couple’s treatment rooms designed for couples to experience their spa journey together. A couple can only request either massage or facial treatments together.
For more information, please call or email our customer support centre.

Reservations made 2-3 days in advance are recommended to avoid disappointment, especially for Fridays, Saturdays, and Sundays, as these tend to be our busiest days. Same-day or walk-in clients are welcome. As always, we will make every effort to accommodate your needs.

We will call you 1 day before your appointment. You are also welcome to keep track of your appointment with us.

Please contact our spa concierges directly, and we will be happy to assist you in selecting the perfect treatment or package for your friend.

Our spa professionals will assist you in planning the perfect spa experience and the optimum sequence of treatments based on your requirements. Please feel free to contact us via email or call to speak with our experienced spa concierges directly. Our website, which is accessible at any time, also provides a lot of information on individual treatments.

We provide everything you need for an amazing spa experience. Just bring your desire for great personal care and the anticipation of deep relaxation. It is not necessary to bring special clothing; we will provide a robe and disposable underwear for use while you are being pampered. We suggest that you not bring any unnecessary valuables to the spa, as we cannot be responsible should they be lost or damaged. If you have booked using a voucher please ensure that you bring this along with you on the day. If you have booked pedicure treatment, please bring along a pair of flip flops or sandals.

We provide everything you need for an amazing spa experience. Just bring your desire for great personal care and the anticipation of deep relaxation. It is not necessary to bring special clothing; we will provide a robe and disposable underwear for use while you are being pampered. We suggest that you not bring any unnecessary valuables to the spa, as we cannot be responsible should they be lost or damaged. If you have booked using a voucher, please ensure that you bring this with you on the day of your appointment. If you have booked a pedicure treatment, please bring a pair of flip flops or sandals.

We recommend eating and drinking in moderation and avoiding alcoholic beverages prior to your spa service. Shaving is not recommended prior to any body treatments. Severe sunburn may prevent you from enjoying a spa treatment, so please always use sun protection.

Currently, we only offer services within our Flow location.

You may notify our receptionist or practitioner regarding any special care you require for existing body problems before receiving any treatment. Please inform our receptionist/practitioner of any allergies when you arrive for your first visit so that can be aware of them. We will record this information for future reference.

Essential oil blends or essential oil-infused lotions may be used and applied on the skin around the back, neck, and shoulders.
Essential oils are extracts from a wide variety of flowers, trees, shrubs, and herbs with unique effects and benefits to the human body. We will help our customers choose the appropriate essential oil-blend/lotion to suit their specific needs. Some people may have allergic reaction(s) and/or other health concerns related to essential oils. If you have known allergies to any substance, please inform us when making your appointment.

The practice of Thai massage has over 2,500 years of history and was first developed in India by Jivaka Kumar Bhaccha, the physician to the Buddha. Like many Eastern massage methods, Thai massage works on the physical body not only to unleash tension in muscles and soft tissue, but also to improve the energy flow in the meridian (blood, lymph, and nervous systems) to allow the vital life force, or chi, to circulate smoothly around the body as it should.
Thai massage is more than a massage process; it incorporates medical and spiritual techniques from several Asian cultures.

Unlike acupuncture, which applies needles at the acupoints, Thai massage uses fingers , which apply less force to the pressure points during acupressure therapy. Thai massage brings the best results to most people in a less intrusive and much more relaxed way.

These phrases were used historically to explain the characteristics of Thai massage in the West. Thai massage (or traditional Thai massage) does share similarities with yoga in terms of movements and health benefits; however, unlike yoga, where the participants are actively moving, the person who receives a Thai massage is only required to lay down comfortably on a bed and follow the practitioner’s directions and postures.

Thai massage has gradually gained popularity in Thailand over the past 50 years—not only with locals but also with many tourists from around the world who have experienced its holistic benefits. As we learned and gathered knowledge and benefits from this discipline of massage therapy, FLOW developed our own uniquely refined techniques to apply this “holistic” massage therapy in our spa.

Most customers will experience relief and satisfaction, and some might even fall asleep while receiving Thai massage. These are the results our customers can expect, along with enhanced physical and spiritual health benefits.

Thai massage is not suitable for the following groups of people in general:
If you are feeling unwell, have high blood pressure, allergies or any other medical complaints or conditions, please inform our receptionist/ practitioner. This will help us recommend appropriate treatments and take necessary precautions.
Please note that all treatments are taken at your own risk. If you have any doubts, please consult your doctor in advance. This applies to all treatments, especially when essential oils are applied.

You must remove eyeglasses, contact lenses, earrings, jewelry, watches, head bands, etc.
Relax your body during the entire massage session to avoid unnecessary force and tension being applied to your muscles and tendons by the practitioner.

First, your feet soak in warm water, followed by a scrub composed of selected herbal and natural ingredients.

Herbs are always beneficial to our bodies. If you choose Flow Bliss, your journey will start with a 15-minute rose bud foot soak, which helps whiten your skin. If you choose Flow Purity, your journey will start with a 15-minute wormwood foot soak, which helps detoxify your body.

• Warm Relief – The heated herbal compress gently soothes your muscles and enhances circulation, offering you a profound sense of relaxation without the intense pressure of traditional Thai massage.
• Natural Healing – Crafted from authentic Thai herbs, this treatment helps alleviate fatigue, joint pain, insomnia, and even enhances skin and respiratory health.
• Detox & Revitalization – Promotes lymphatic drainage, reduces swelling, and supports a full-body detox, leaving you feeling refreshed and rejuvenated.
• Aromatherapy Bliss – The calming herbal scent prepares your mind for relaxation before the massage even begins, creating a serene, peaceful atmosphere.

Combined with our Thai Signature massage, a hot stone treatment delivers a wealth of benefits, including melting away tension, easing muscle stiffness, and enhancing circulation and metabolism. This is accomplished by the direct heat of the stones, which relaxes muscles and allows deeper access to muscle layers. Another effect is that the hot stones expand blood vessels, which encourages blood flow throughout the body and has been known to have a sedative effect that can relieve chronic pain, reduce stress, and promote deep relaxation.

We offer four customized facial treatments:

• Glow Facial (45 minutes)
• Lifting & Radiance Facial (60 minutes)
• Ultimate Facial (90 minutes)
• Glow & Flow Facial (90 minutes)

All of our facials focus on deep cleansing, hydration, firming, and rejuvenation to enhance your skin’s natural glow.

• Glow Facial (45 mins): A refreshing treatment designed to cleanse, hydrate, and instantly brighten the skin. Perfect for maintenance or a quick glow boost.
• Lifting & Radiance Facial (60 mins): Targets dullness and early signs of aging. This treatment helps improve skin elasticity, leaving your skin firmer, lifted, and radiant.
• Ultimate Facial (90 mins): A comprehensive treatment that combines deep cleansing, advanced technology, and intensive hydration to target multiple skin concerns including aging, dullness, and uneven texture.
• Glow & Flow Facial (90 mins): A luxurious, relaxing experience that combines skin rejuvenation with enhanced circulation techniques. Designed to detoxify, sculpt, and promote a natural glow from within.

Yes. All products used are medical-grade and made with natural, chemical-free ingredients, making them suitable for sensitive skin.

Yes, our treatments are safe for pregnant clients.

Absolutely. Facials are beneficial for all genders and help maintain healthy, healthy-looking skin.

Clients with pacemakers or severe medical conditions should consult with their facial therapist prior to treatment.

Facials help to:

• Deep cleanse and detoxify
• Hydrate and nourish the skin
• Improve firmness and elasticity
• Brighten and even out skin tone
• Promote a youthful, radiant glow

The skin naturally regenerates every 3–4 weeks and is exposed to daily impurities. For best results, we recommend getting a facial every 3–4 weeks to maintain healthy, glowing skin.

Yes. For the first 2–3 days:

• Apply sunscreen regularly
• Keep your skin well moisturized
• Drink plenty of water

Facials are generally gentle and relaxing. You may experience slight redness depending on your skin type, but this usually subsides within a few hours.

Depending on the facial selected, treatments may include advanced technologies and premium masks (such as gold-infused masks) to enhance firming, lifting, hydration, and radiance for optimal results.

Registered Massage Therapy is massage that is done by a licensed Registered. Massage Therapist (RMT). An RMT has been trained to recognize and treat certain physical conditions and use techniques outside of a relaxation massage.

No, anyone can book with an RMT. Third party insurance providers will allow a portion of the cost of the treatment to be covered on behalf of the patient, but anyone can book a treatment.

We are currently in the process of providing direct billing to most major companies.

Please check your benefits if a doctor’s referral is required. In most cases, it is not.

Yes and no. Your spouse/partner MUST be on the insurance plan you want to bill to BEFORE you claim the treatment. If your partner is not on the plan before the treatment, the fee for service must be covered out of pocket. Our therapist does her best to provide a great treatment and patient centered care to all of her patients. Please do not change any names or facts on the appointment for it may jeopardize the license of our RMT.